What Our Customers Say

What our customers say about us is true testament to the impact we have on lives every day. We love the applause and take on board all feedback to continually improve.

Mark was everything you could ask for in a real estate agent, and more. He was honest, always acted with integrity, was in constant communication, understood our requirements perfectly, and his knowledge of the market was superb. He made the process of buying in a blue chip location as stress free as possible. To say we're happy is an understatement. Mark, you're now our go-to agent in Palm Beach!
- David & Rachelle Tomek, Buyer

"The group at LJ Hooker Palm Beach were incredibly helpful. I was able to secure a rental as a foreigner (with a few extra steps), it was incredibly professionally managed. They responded to any rental issues immediately. I've been so happy with them managing my rental that I used them to help me secure my first house (as my buyers agent). Can't wait to move in. Thank you Dan Alexander and the LJ Hooker Palm Beach team."
- Lisa Singer, Magnoli, Palm Beach

"My husband and I are SO grateful to Rob Cinelli and Leanne Frohmuller for their outstanding efforts and professionalism in the sale of our home in Tugun. They went above and beyond to ensure the smooth sale of our home, were gracious and caring with our tenants and were brilliant in their communications - keeping us updated and soothing any stress we might have felt along the way. I could not recommend them highly enough and wouldn’t hesitate to engage them in any future sales. They had our complete trust."
- Nadia Sunde, Seller

We would like to thank David, Mishy and the team for providing us an exceptional service whilst selling our home in under a week. David’s feedback and advice whilst we prepared our home for sale, the brilliant photos to market our home, and the ongoing communication throughout the process was outstanding. We would highly recommend David, Mishy and the LJ Hooker Palm Beach team to anyone looking to sell their home.
 Mark & Jen Gill, Sellers

"To whom it may concern, I would like to take this opportunity to personally thank Mitchell for acting on behalf of me and my family, selling and purchasing properties in Tugun at the same time. Mitchell is super professional in all aspects of his job from presentation, punctuality, reliability and honesty. Mitchell handled himself in a professional manner from the day I met him and carried that all the way through our dealings. He is a nice young man with a bright future ahead of him."
Seller of 1/18 San Michele Street, Tugun

"Jo Elwin had an excellent knowledge of the local market. Jo could not have been more helpful for ourselves as Vendors and also the buyer. Jo kept us informed throughout the process and always answered any questions we had. I would highly recommend Jo."
- Paula & Geoffrey Tunks, Sellers

"We would be very happy to give Rob our highest recommendation for anyone desiring to sell their property or buy one. The experience at each phase of the sales effort was superior, resulting in effective showings and proactive facilitation during the sale negotiations/due diligence. All of these tasks, whether business-related or interpersonal, were accomplished with a high degree of competence and integrity."
- Judy Emzin, Seller

"Mark’s knowledge of the market in our area is superb. We were not given an unrealistic price expectation and our result was right on the mark. We were informed about every client contact which kept us feeling like our price point was achievable. Mark was a pleasure to deal with which we already knew since we purchased through him initially. There was no other agent we would have entrusted to handle our sale with such honesty, integrity and warmth. Would highly recommend Mark and his team to anyone."
- Craig & Susan Twyman, Sellers

"Dan is a genuinely nice bloke as well as having the intelligence to organise and structure the good team and campaign. Highly recommended." - Benjamin & Tania, Burleigh Heads (Rate My Agent Review) "We choose only the agency who really care about their customers, who aim to find the best houses for them, who gave 200% effort to solve problems for their customers instead of just get the job done and get the commission! Dan Alexander is definitely the role model of all property agencies!"
- Angel Ng , Gold Coast QLD

"I would highly recommend Jo from LJ Hooker Palm Beach. Jo has gone above and beyond the call of duty, leaving no stone unturned! She has a very positive, fun and calming influence - during what can be a very stressful time, whether buying or selling - or both in my case! Jo's communication is fantastic, she keeps you in the loop every step of the way. She has a extensive knowledge of the real estate market... Thank you Jo, you have been absolutely amazing!"
- Yogi Bell, Seller

"We have been renting through LJ Hooker Palm Beach for a while and have had the pleasure of dealing with Shari. She has gone above and beyond for us, moving us into a beautiful apartment within days. Seamless. We cannot recommend this team enough!"
- Anita Kaddatz

"Exceptional experience. We just sold our house with Dave and Mishy and their service was second to none, the sale result was well beyond what we could have expected! We cannot recommend the LJ Hooker Palm Beach team enough!"
- Anita Kaddatz, Seller

"We have now sold 2 properties through LJ Hooker Palm Beach. I just wanted to say thanks to Dan, David, Mishy and the team. I am also grateful that the rentals team have found a tenant for our house. Melinda and the ladies were open and honest, did a great job with the advertising and we achieved an awesome result! We definitely got value for money and I wouldn't hesitate recommending you guys to our friends."
- Jane, Currumbin

"My dealings with Kevin involved the sale of an investment property I had held long term. I always found him to be honest, reliable & genuine over the years I have been in contact. During the sale he kept in close contact providing updates as the sale progressed. He worked well with my existing tenant and property manager to market the property to a high level & negotiate a good price. Overall I was really happy with Kevin and his team. Would use again without hesitation. Was a great result!"
- Blake Maxted, Seller

"Kevin is one of those amazing real estate agents who really cares. He goes above and beyond to understand his clients needs, expectations and concerns. My 71 year old mum just subdivided her house block, sold the existing home and also bought a block of land and built a new home. Stressful for anyone let alone at her age and on her own. But she was not on her own. Kevin helped her every step of the way and managed somehow to relieve most of her anxiety. Thanks Kevin for all your help!"
 Seller, Tallebudgera

"A true professional you want in your corner. Put simply Mitchell Wynne is great to work with. Personable, understanding, knowledgeable and has an almost effortless ability to get the job done. It was a pleasure working with Mitchell and I would do so again without hesitation."
- Orlanda Orlic, Buyer

"Georgia is very attentive and has treated my requests immediately even with her busy work load. She has been very pleasant, thorough and makes herself available when I’ve had queries or requests. She is certainly an asset to your team and I wanted to leave a positive review for your manager. I thought it was worth sending a review as I was mentioning this to my husband and thought it would be nice to pass the feedback on to your office."
- Teigan McDonald

"Leanne has been amazing to work with, with no doubts. We have engaged with her even prior to listing. Her market and Real Estate knowledge and communication skills have made this process easy and successful for us. She makes you feel important and valued, while giving us generous time, all the time. Perfect partner for buying and selling!"
- Megan Mcdermott, Seller

"Just a note of appreciation, I think you new standard of property visit/repair report is really first class... congratulations and the set out and content was very well displayed. Thank you, and a "pat on the back" to the LJ Hooker Palm Beach for adopting this system in total."
- Robert, Owner

"Just a short note to offer my sincere thanks and appreciation for the professional way that your staff have managed my son's unit at Fielding Court, Currumbin over the past 8 years. Knowing that the unit was being well managed and that the tenants were carefully selected and closely monitored was greatly appreciated."
- Albert, Owner
 

LJ Hooker wins Canstar customer satisfaction award

LJ Hooker customers are the most satisfied in Australia, with the real estate group winning the respected, independent Canstar Blue award for Most Satisfied Customers.

Canstar surveyed almost 1,000 customers who had recently used the services of a real estate agent, with LJ Hooker being awarded five-star ratings in four disciplines which are pivotal to the customer experience: Communication and Advice, Contract Handling, Problem Resolution and Marketing.

LJ Hooker topped the ranking ahead of six other national real estate networks. Graeme Hyde, Network Chief of LJ Hooker, said the independent rating underlined the collective commitment to customer service of LJ Hooker’s agents and property managers across Australia.

“Customers engage LJ Hooker because of the 90 years of trust and confidence we’ve provided to generations of sellers, buyers, landlords and tenants during their property journeys,” said Mr Hyde. “Companies don’t get to enjoy such longevity without making their customers their central focus”.

The real estate industry is changing through the development of digital innovation, and LJ Hooker has taken the lead in that space.

But LJ Hooker regards digital innovation as an enabler for our customer service, supporting a richer and more beneficial agent / customer or property manager / customer experience.

“The Canstar Blue Customer Satisfaction award proves our sellers, landlords, buyers and tenants appreciate our commitment to making their property journey an enjoyable one.”